Dear Valued Patient:

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • – Please arrive at your exact appointment time. If you arrive early, please wait in your car until the time of your appointment. This will help eliminate too many people in the waiting area.
  • – Our office will communicate with you beforehand to ask for some screening questions. You’ll be asked those same questions again when you are in the office.
  • – We encourage all patients to wear a mask. If you do not have a mask, we will provide one for you.
  • – We will ask that only the treating patient attends the appointment. Unless absolutely necessary (parent of a small patient, caregiver for ill/aging patient) patients will not be permitted to have someone accompany them to their appointment.
  • – All guests (patients or other visitors) will have their temperature logged, be screened for COVID-19 Symptoms, and consent prior to gaining access to enter the practice.
  • – If Patient/Guest has a temperature of greater than 100.4°F and/or has any COVID-19 symptoms they will not be treated and will be referred to their Health Care Provider.
  • – Our team will be in their updated PPE’s (Personal Protective Equipment) to take extra precautions on treating our patients.
  • – Prior to treating you for your dental procedure, you will be asked to rinse with Hydrogen Peroxide rinse.
  • – Please refrain from touching your face and teeth during your visit.
  • – We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed. You will be asked to sanitize your hands before leaving the practice.
  • – You may see that our waiting room will no longer offer magazines, children’s toys, and so forth since those items are difficult to clean and disinfect.
  • – We have added Air filters to our lobby and treating rooms to purify the air.
  • – Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
  • – We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

If you had an appointment during our office closure, please contact our office to reschedule your appointment. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you and your family safe in our practice. To make an appointment, please call our office at the office number. You may also visit our website at

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.


CopperMine Dental Team